Tourist Office

Gujan-Mestras Tourist Office

37 av. de Lattre de Tassigny 33470 Gujan-Mestras
Tél. : +33 5 56 66 12 65 / Fax : +33 5 56 22 01 41

Email : contact@gujanmestras.com

Open all year round

November / October / January / February:

• Monday to Friday 9:30 am to 12:30 pm and 2 pm to 5.30 pm.
• Saturday during the winter holidays 9:30 am to 12:30 pm and 2 pm to 5.30 pm.

March / April / May / June / September:

Monday to Saturday 9:30 am to 12:30 pm and 2 pm to 5.30 pm.
Sundays and public holidays during the Easter holidays from 10 am to 1 pm.

July – August:

• Monday to Saturday 9:30 am to 6:30 pm (non-stop).
• Sundays and public holidays from 10 am to 1 pm.

The Tourist Office team:

• Franck Avice, director
• Géraldine Cantet, accounting secretary
• Pascale Foy, accounting secretary
• Vanessa Antonini, accounting secretary
• Claudine Loriod, reception manager
• Elodie Abiven, travel advisor
• Julie Forteau, travel advisor

The Tourist Office is classified as a Category I office and has been awarded the Qualité Tourisme label.

The Qualité Tourisme™ label is the only state label awarded to tourism professionals for the quality of their welcome and services.

Our commitment to the Quality Approach allows us to formalise and enhance our practices, tools and initiatives, and to define a strategy based on local expertise, involving all stakeholders. As such, it guarantees our partners, the Management Committee, the community and the whole team an effective and efficient service, and respect for the Tourist Office’s objectives and strategy.

As a result, we can offer visitors a quality welcome and excellent service, while our various stakeholders are ensured a continual enhancement of the range of services and products on offer at the Tourist Office.

Our commitments:

• • A personalised welcome
  • Clear and precise information
  • Competent and attentive staff
  • A comfortable location, accessible to people with reduced mobility
  • Local tourist information tailored to your requests
  • Consideration of your opinions and processing of your complaints
  • Continuous improvement of services
  • Respect for the requirements of the Qualité Tourisme label

Our missions:

• • Welcoming visitors and providing information
  • Promoting the resort
  • Networking with tourism professionals
  • Support for tourist accommodation qualification
  • Facilitating and developing new tourist offers
  • Management of the Maison de l’Huître
  • Management of the Verdalle municipal campsite
  • Management of the Office of Commerce and Handicrafts

Travel advisors:

• • Are available and ready to attend to any requests
  • Offer a warm and courteous welcome
  • Provide precise and comprehensive information on the region’s tourist services and activities
  • Continuously improve the reception service based on the quality indicators implemented

Information and services available:

• • Local documentation: map, accommodation, leisure activities, events, etc. – available in several languages
  • Information about the region
  • A local three-day weather forecast
  • Tide schedules
  • Transport: bus, train or boat
  • Cultural programmes with events
  • A souvenir shop
  • A bicycle repair kit
  • Free Wi-Fi access around the Tourist Office